There are several challenges faced by OEMs such as:

• Deliver service as per agreed service level agreement (SLA)
• Manage cost of after sales service operations in terms of number of resources and associated travel costs
• Increase service revenue across product life cycle – spares, annual maintenance contract (AMC) etc
• Maintain customer relationship across product life cycle
• Maintain an edge over the competition
• Timely and accurate MIS to drive operational improvements
• Get data on equipment performance in the field for feedback to product development

Original Equipment Manufacturers (OEMs) can now gain an edge over their competitors by remotely monitoring their customer's equipment.

Benefits:

• Enhanced after sales service management
• Enhanced after sales service operations
• Increased customer satisfaction
• Improved product life cycle management
• Green impact