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There is an increasing trend in many industries such as captive/ cogeneration power plants, water and waste water treatment and facilities management to outsource the operation & maintenance (O&M) activities to a third party. Such an O&M agency is paid a fixed fee for services, spares, consumables and has to maintain key SLAs. Managing such O&M activities poses a number of challenges to the O&M service provider as well as the end user.
The key challenges faced by O&M service providers are:
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Managing resources effectively across multiple sites with a core central staff of “experts"
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Ensuring that all desired service and maintenance practices are being followed consistently across various sites
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Provide on time and accurate MIS to end users
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Tracking performance against SLAs such as guaranteed output, minimize downtime, penalties, service response and resolution time etc
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Managing the services required for O&M of the plant/ facility
Benefits:
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Customer satisfaction with better plant/ facility utilization and operational efficiencies and timely reporting
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Improved resource utilization and productivity improvements
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Benchmarking and comparison across multiple sites to improve service levels
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Adherence to SLAs
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O & M Service Providers
